DIFFICULT CONVERSATION PREP

Desired outcome:
What would a useful resolution look like?

Facts I can support:
1.
2.
3.

What I am assuming:
1.
2.

One empathy sentence:
"I understand that ..."

Behaviour-focused statement:
"When [specific behaviour/event] happened, the impact was ..."

My request:
"I would like us to ..."

What I can offer:
-

What I cannot promise / what is outside my authority:
-

Agreed next step:
Owner:
Review date:
