SBI + REQUEST FEEDBACK CARD

Situation:
When/where did the event happen?

Behaviour:
What specific observable action occurred?
Avoid character labels.

Impact:
What effect did it have on the work, user, team, time, quality, trust, or outcome?

Request:
What change would help?
What support can be offered?

Receiving feedback:
- Listen.
- Thank the person.
- Ask one clarification.
- Avoid immediate defence.
- If needed, request time to reflect.
- Return with a concrete response or next step.
