DIFFICULT CONVERSATION PREP — EMOTIONAL INTELLIGENCE

Purpose:
What needs to be understood, corrected, decided or protected?
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Observable facts:
1.
2.
3.

My feelings:
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My interpretations/assumptions:
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Other perspective I should hear directly:
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Specific behaviour and impact:
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Question to understand:
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Boundary / non-negotiable:
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Request:
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Possible common ground:
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What outcome is realistic?
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What would make the conversation unsafe or unproductive?
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Exit / pause condition:
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After:
What was agreed?
Owner:
Next review date:
