LISTEN BEFORE REPLY CARD

Person / situation:

Before I reply:
[ ] I allowed the person to finish where safe/appropriate.
[ ] I can summarize the main point without exaggeration.
[ ] I asked at least one clarification if needed.
[ ] I separated what they said from what I assumed they meant.

What I heard:
-

What I think they may be concerned about:
-
(Confirm rather than assuming.)

Clarifying question:
-

Reflect-back sentence:
"What I hear you saying is ... Did I understand that correctly?"

What I still disagree with or need to clarify:
-

Boundary:
Listening does not require agreement, surrender of truth, or acceptance of abuse.
